Order Processing

All orders begin processing within 2-4 business days from the time they were placed, at this time you will receive your order confirmation email.

It is important to note that order processing, production times and shipping are separate stages.

Our amazing products are crafted by hand and our creators make each item with you in mind. These made to order items and custom creations are made just for you at the time you place the order and require various production times before they are ready for shipping.

Additional emails may be sent regarding items in your order and custom products (i.e. Costumes, Uniforms, Personalized Gear, etc.) in order to confirm details or make changes if necessary.

You will receive an email update when your item(s) have entered production. Once the production of your item(s) is finalized we will begin preparing them for shipping.

You will receive a separate email confirmation that your order has shipped including any applicable tracking information.

The “Local Pickup” option is available to our Manasota and surrounding area customers. This service is offered free to our local customers who would prefer to pick up their order rather than have it shipped.

• Please take a moment to verify your specific travel distance when selecting the local pickup options at check out, as orders processed for local pickup cannot be changed once checkout is complete and payment has been accepted.

• Once your order is ready for pick up, you will receive a Schedule Pick Up email. This email will display available pick up dates and times for you to select from, to confirm the date and times you wish to pick up your order click on the desired option in the list. You will then receive a confirmation email verifying your scheduled pick up.

• Pick Up Times are STRICTLY adhered to so be sure when selecting your desired pick up date and time that you are certain you can make it to the pick up location during your scheduled window. If you will not be able to make your scheduled pick up time it will be necessary to reschedule your order pick up.

• Should you need to reschedule your order pick up for a different date or time, reply to the original scheduling email with the Text “Reschedule” in the subject line and a new email with current available pick up options with be sent to you for rescheduling your pick up.

• Should you need to cancel a pickup order, the complete order will be voided and refunded and you will have to place a new order for your items and select shipping at checkout, at which time payment of the new order will be charged.

• Please note that our mobile pickup kiosk is a transport vehicle not a storefront. You will not be able to browse products or shop at this location. The mobile pickup kiosk does not have merchandise for sale and are not able to take payments.

*Manasota Postal Service Employees choosing the Local Pickup option for their orders select “USPS Employee Pick Up” in the drop down options at check out to indicate they desire the Processing Plant location for their pickup.*

returns & exchanges

All sales of Custom costumes/apparel or Personalized items are FINAL and CANNOT be returned or refunded.

For all other products we will accept returns up to 14 days after delivery as long as the items are unused and in their original condition, once the merchandise is received by our facility, a refund for the item minus the shipping cost will be issued.

For products damaged upon delivery, please contact us as soon as possible at Theimaginariumonline@outlook.com, be sure to include your order number, description of damages and a photo of the item’s condition. Refunds or exchanges with be offered on a case by case basis.

contact us

If you have any questions about products, purchases or shipping, please let us know so we can better serve you. Contact us at TheImaginariumonline@outlook.com