What can we help you find?
FAQs
General Questions
What is made to order?
“Made to order” is the method of fufillment we use for orders placed. Our handmade products are put into production once an order for the item has been placed and payment accepted. They are made just for you from the specifications you indicated at the time you ordered. Production times vary based on several factors like the type of product, product size and color, etc. Making your items at the time you order them help us keep waste volume down, which translates into lower product prices for you and allows us to offer more options for you to customize.
Are all the products listed on the site made to order?
Yes, our products are hand crafted just for you at the time of your order. Our Creators handmake our products which allows so many of our products to be customized or personalized. As our products are handmade it is important to understand that some variation in size, shape, color, etc are to be expected along with other minor imperfections that do not effect the products function or use.
What is a pre-order?
Pre-orders are available for specific products that have a future launch date or seasonal items that will be made available. This allows us to reserve the product for you or start production of your product prior to the official launch date. Launch dates, availability and updates or changes to product launches will be posted and updated by our creators on the Coming Soon page. Customers who placed pre-orders will receive emails regarding the timelines for shipping as they become available.
How do I take my measurments?
To start you’ll need a flexible tape measure. (Alternatively, if you do not have one handy, you can use a piece of string long enough to go all the way around. You can use a piece of tape to mark the place where the end of the string meets the remainder and then measure from the end of the string to the tape with any ruler or non-flexible tape measure.)
Note: Pull the tape measure snug enough that you cannot put your finger between the tape measure and the body but not tight enough to depress the skin. Where the end meets back with the remainder is your measurement.
Taking Chest measurements: Measure all the way around the fullest part of your chest and note the number where the end meets. This is your Chest measurement.
Taking Waist measurements: Measure around where the waist bends (this area can be identified by bending side to side) and note the number where the end meets. This is your Waist measurement.
Taking Hip measurements: Measure around the fullest part of your hips (usually the seat area) and note the number where the end meets. This is your Hip measurement.
{Please see our sizing guide for reference}
Custom order questions
How can i personalize an item?
All you need to do is fill out the quick form located at the bottom of page. Include the product you wish to personalize, a detailed description of the personalization and hit submit. Once your request is received, one of our creators will contact you regarding your order.
How do i place a custom order?
To place a custom order you can fill out the quick form located at the bottom of the page in any section of our shop (remember to add as many details as you can) or you can email your request to us through the Contact Us page. Once your request is received one of our creators will reach out to you.
Processing & Shipping Questions
When will my order ship?
All orders begin processing within 2-4 business days from the time they were placed, at this time you will receive your order confirmation email.
*It is important to note that order processing, production times and shipping times are separate stages. *
Our amazing products are crafted by hand and our creators make each item with you in mind. As “Made to order” items and custom creations are made just for you at the time you place the order and require various production times before they are ready for shipping we appreciate your patience.
You will receive an email update when your item(s) have entered production. Once the production of your item(s) is finalized we will begin preparing them for shipping.
When will my order arrive?
Domestic shipping usually takes 3-7 business days unless otherwise noted.
Note: Carrier shipping delays may occur due to factors outside our control. We, unfortunately, can’t control how quickly an order arrives once it has left our facility. Contacting the carrier is the best way to get more insight into your package’s location and estimated delivery date.
International shipping usually takes anywhere from 2-6 weeks as your order needs to pass through the customs office in your country before it will be released for final delivery, which can occasionally cause additional delays.
Please be advised of our unclaimed/undeliverable package policy:
If your package is returned to our facility due to a shipping error (i.e. misspelling or incorrect address), we’ll reach out to you via the email address you provided with your shipping information. If we do not receive a response within 5 business days, we hold the right to refund your order. This refund applies to the purchase price of non-customized merchandise orders only. All orders including customized items, personalized items, sale items and clearance merchandise are NOT REFUNDABLE and NON EXCHANGABLE.